New Guest Packet
Your journey to the healthy, gorgeous hair of your dreams starts now!
I understand that investing in your hair and trusting a new hairstylist can be difficult.
I appreciate you considering me to take care of your hair needs and do not take that lightly!
On this page you'll find information to help make your first visit as seamless and comfortable as possible.
If you have any questions, you can reach out to me at firstname.lastname@example.org and I will get back to you within 24 hours.
Your Booking Process
Your booking process is simple and convenient.
My books are open 8 weeks in advance. This mean that appointments can be booked online up to 8 weeks from the current date. This ensures that I can offer the best possible booking options to all my guests.
If you have an event beyond the 8 weeks please send me an email and I will be happy to accommodate you!
There are several new guest service options for you to choose from.
Please check out my services page for a description of the services that work best for you.
If you are unable to find an appointment day or time that works best for you, please add yourself to my waitlist.
It will automatically contact you when an opening comes available.
As always you can email me at any time with questions or concerns.
Your Experience at Pennington's
You will receive an email 3 days before your appointment with a form to let me know your music, drink, snack and complimentary treatment preferences.
We will have a thorough chat about your goals and feel confident with our plan before proceeding.
Each shampoo comes with a heated towel under your neck, a light conditioning treatment with a hot towel, a scalp and neck massage, and your choice of an eye mask, lavender spray, or arm and hand massage. You will feel relaxed and rejuvenated.
Please come with clean, dry hair. When covering roots it's best to be free of any product build up!
What to wear?
Please come with a loose fitting top and one you won't mind getting wet or stained. I do my best to avoid this but sometimes it's just inevitable. Avoid sweatshirts, turtlenecks and bulky tops.
Hair Goal Pictures
Please bring all your hair goal pix! Don't hesitate to let me know what you are loving, desiring and trying to avoid.
The more I know the better I can serve you.
My goal is to send you out the door fully equipped to do your new hairstyle at home.
I will have all the tips and tricks you need as well as any product recommendations you may desire.
Cancel/Late and No Show Policy:
Credit Cards are required to book all appointments.
In order to continue providing the best possible scheduling options to my guests,
I require 48 hours' notice should you need to cancel or reschedule your visit with me.
Should you cancel your appointment with less than 48 hours' notice,
a $25 per service cancelled fee applies.
A no show is charged full service price.
I will do my best to work with you for emergencies.
I do understand that unexpected situations and certain scheduling mishaps are unavoidable and accidental.
Service Redo and Retail Exchange Policy:
I strive to offer my guests the highest level of guest satisfaction.If you are having challenges with your cut or color, let me know via email email@example.com within 7 days of your visit and I'm happy to correct the issue. During your redo appointment, we will specifically target the area of your concern in order to provide what was originally agreed upon during our initial consultation. If what you want to address is something different than what was originally agreed upon during the initial consult, it is considered a new service and not a redo since the original requested service was rendered. An additional service fee will apply.
Should you make a retail purchase that you are unsatisfied with,
I will accept retail exchanges at full credit for 14 days from your initial purchase.
All Credit Cards Accepted
No Checks Accepted
No Gift Cards Sold Here
This is just the start!
I am so excited to meet you!
Thank you for trusting me with your hair!
Please feel free to reach out at anytime.
Your favorite hairstylist,